Aspect Unified IP is an advanced platform designed for contact centers of all sizes. It enables you to offer an exceptional experience throughout the customer journey, on every channel.
Customer experience has a significant effect on a company’s reputation and revenue. With Aspect Unified IP, you can align with the ever-changing needs of your customers, as they are constantly looking for the company that will serve them better.
The Automatic Call Distribution feature included in Aspect Unified IP optimizes call routing throughout the customer journey. Customer management is now automated, enabling you to assign each case to the most suitable agent based on their skillset, engagement records, and other criteria. As a result, you minimize the effort required to engage with customers and increase the productivity of your resources.
Aspect Unified IP provides a single point of unified command and control of your resources across the enterprise. You are able to centrally configure, and supervise one or multiple Aspect solutions for simpler deployment and reduced exertion. Real-time and historical reporting provides business intelligence to contact center leadership that enables them to drive smarter decisions.