Business Intelligence with CCube

Enterprise-level reporting exclusively for contact centers

CCube is an interactive analytics solution that consolidates data from multiple sources and delivers actionable insights into your operation. Thus, it fuels the transformation of the customer journey and the increase of your productivity.

Makes it easy to move from data to actions

Built with the needs of contact centers in mind, CCube make the life of managers easier because it offers ready-made reports and requires no additional development or training. It eliminates the need of manual reporting and packs sophisticated tools that help you to:

  • Analyze customer trends

  • Reduce customer churn

  • Compile cross-channel insights

  • Identify upsell and cross-sell
    opportunities

  • Reduce cost per call

Easier decision-making with intuitive data visualization

Thanks to its easy-to-use and responsive interface, CCube empower managers to compose complicated queries for analyzing real-time and historical data from multi-channel communications. Also, it generates reports based on templates that can be customized according to individual needs or preferences.

CCube vs Generic BI applications

CCube is designed and developed exclusively for the needs of the contact center market. Thus, it packs unique benefits that generic BI software finds very challenging, if not impossible, to compete with. Some of the attributes that make CCube unbeatable are:

  • Native integration with Aspect and Cisco contact center platforms

  • Combines data from multiple communication channels

  • Out-of-the-box contact centers oriented reports

  • Short deployment and learning time

  • Low cost and high ROI

Advanced reporting for any operating system, platform and device

CCube is entirely web-based, meaning that it is not dependent to operating system or platform. Thus, it enables you to create customizable and easy-to-understand dashboards that you can then view on your computer tablet or smartphone, or export for further use.

How
CCube benefits
your contact center

  • Allows fast deployment with out-of-the-box analytics
  • Eliminates time consuming and inefficient manual reporting
  • Enables actionable insights into the customer journey
  • Helps in the assessment and optimization of operational effectiveness

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