CCube is an interactive analytics solution that consolidates data from multiple sources and delivers actionable insights into your operation. Thus, it fuels the transformation of the customer journey and the increase of your productivity.
Built with the needs of contact centers in mind, CCube make the life of managers easier because it offers ready-made reports and requires no additional development or training. It eliminates the need of manual reporting and packs sophisticated tools that help you to:
Analyze customer trends
Reduce customer churn
Compile cross-channel insights
Identify upsell and cross-sell
Reduce cost per call
Thanks to its easy-to-use and responsive interface, CCube empower managers to compose complicated queries for analyzing real-time and historical data from multi-channel communications. Also, it generates reports based on templates that can be customized according to individual needs or preferences.
CCube is designed and developed exclusively for the needs of the contact center market. Thus, it packs unique benefits that generic BI software finds very challenging, if not impossible, to compete with. Some of the attributes that make CCube unbeatable are:
Native integration with Aspect and Cisco contact center platforms
Combines data from multiple communication channels
Out-of-the-box contact centers oriented reports
Short deployment and learning time
Low cost and high ROI
CCube is entirely web-based, meaning that it is not dependent to operating system or platform. Thus, it enables you to create customizable and easy-to-understand dashboards that you can then view on your computer tablet or smartphone, or export for further use.