Gartner has repeatedly recognized Cisco as a Magic Quadrant Leader for the Contact Center infrastructure. This has happened mainly due to the predominant role of Unified Contact Center in the customer engagement industry.
At Comsys, we offer the full Cisco Unified Contact Center portfolio that includes two on-premise options and a cloud-based Contact Center as a Service (CaaS) solution.
Easy to deploy, manage and use, UCCX is a secure, always-on, Customer Interaction Management solution that supports up to 400 IVR ports and agents.
UCCE helps you offer unique experiences to your customers, through advanced features and powerful reporting that enables you to optimize your contact center.
CJP is a cloud-based contact center solution that supports omnichannel engagement. It uses predictive analytics to reduce operating expenses and improve performance.
Cisco solutions are fully adapted to your omnichannel communication needs, offering a seamless customer experience. During each engagement, agents have a comprehensive view of customer’s history in all channels that enables them to provide the best possible customer service in the most efficient way.
Advanced analytics provide a valuable view of customer experience in every stage of their engagement journey. This way, you can achieve an optimization of your contact center that will allow you to efficiently acquire new customers and grow your business with the existing clientele.