CLink is a middleware that facilitates the real-time connection between the CRM application and the contact center software. Furthermore, it offers industry leading features that deliver high availability, load balancing, powerful administration, data security, session persistence and communication encryption. Moreover, the intrinsic architecture of CLink provides extended customization capabilities that lead CRM and Contact Center integration to an unpresented level.
CLink is certified by the vendors of the contact center platforms and the CRM applications that integrates.
Aspect Unified IP
Cisco Unified Contact Center Express (UCCX)
Cisco Unified Contact Center Enterprise (UCCE)
Cisco Customer Journey Platform (CJP)
With CLink, agents can communicate with customers on any given channel, directly through the familiar interface of their CRM, without having to move through multiple panels or use different applications.
CLink is easily deployed with a typical implementation completed within a few weeks. Once your solution goes live, our 24/7 and ISO 20000 certified Service Desk ensures that you receive a world-class support for this important component of your customer engagement solution.