CList is an outbound campaign management application that implements sophisticated strategies and extended campaigning functions for optimizing the performance of outbound contact centers.
CList offers centralized management of all your lists and campaigns giving you control of your overall outbound operation. Apply multiple sets of intricate rules and let CList combine data from the CRM, the ERP and the database it maintains with previous communication attempts. Its unique strategy execution capabilities allow you to orchestrate your outbound sales promotions, telemarketing or collections campaign and deliver outcomes that are unattainable with the traditional dialing.
One of the most powerful features of CList is the ability to communicate in real-time with the dialers of Aspect Software and Cisco and to update dynamically the campaign lists, as new records are added by external sources or call attempt outcomes add new information to the contact history repository. Furthermore, it provides load balancing across multiple dialers and host systems for high availability.
CList incorporates advanced technology, applying exceptions on the campaign level, thus enabling compliance with regulations and corporate policies. Based on this process, it creates an exception list and filters contacts before attempting a communication.