Comsys announced that it received the Customer Experience (CX) Innovation Award 2020 for CFront, an application that enhances the omnichannel contact centers’ capabilities with digital communication channels.
For over 15 years, Comsys provides the market with contact center solutions. The company also develops enhancement applications for agent–side CRM integration, outbound campaign optimization, digital channel management, and contact center enterprise reporting.
CFront enables contact centers to use co-browsing and web collaboration, video calls, webchat, and social media, to interact with their customers.
The award was presented to Comsys by CUSTOMER Magazine, a publication of TMCNet, the leading media group that covers contact centers, communications, and other technology industries. The Customer Experience Innovation Award recognizes best-in-class companies that set the standard in delivering exceptional customer experiences over digital channels.
Vassilis Galakos, CEO of Comsys, noted: “CFront enables contact centers to transform their customer engagement capabilities with the use of omnichannel – digital communication. At Comsys, we are honored to receive this prestigious award, and we would like to thank TMCNet for recognizing our endeavors to provide the contact center market with innovative customer engagement solutions.”
To find more about CFront please click here.