Comsys announced today that CLink (formerly known as CheckLink), the company’s customer relationship management middleware solution, has achieved certified integration with SAP® applications, providing contact centers the following benefits:
- Increases the productivity of the agent workforce by presenting all data and interaction management functions in one screen.
- Enables agents to service customers better because they do not have to switch applications in the effort to provide better customer service.
- Operations managers can have a holistic view for major contact center performance metrics with the use of the monitoring and management administration console.
“We are pleased to announce that CLink attained this industry-recognized certification,” said Kostas Iatropoulos, Software Development Lead of Comsys. “Comsys is committed to delivering solutions that help contact centers increase agent productivity and provide a personalized, omnichannel customer experience. This certification provides evidence that CLink meets a series of rigorous criteria to ensure superior technical competency and seamless integration with SAP applications.”