Partnering with Aspect Software, Comsys offers CXP Pro, the best Interactive Voice Response (IV) and omnichannel Self-Service solution in the market. CXP Pro enables businesses to greatly improve customer experience and offer personalized service, without communications ever reaching an agent.
CXP Pro offers dynamic personalization capabilities and bidirectional customer engagement, leading to a true omnichannel experience.
Integrated analytics pertain to a wide range of important parameters, such as user behavior, application performance, and successful troubleshooting rates, contributing to an improved ROI. Your business can now make strategic decisions by avoiding the cost and hassle of generic reporting tools.