Meet Comsys

We help omnichannel contact centers transform the customer engagement

Meet Comsys

We are a leading provider of οmnichannel customer engagement solutions that assist companies deliver a unique customer experience and increase the efficiency of their contact center operation. We are active in the contact center industry for more than 15 years and we hold a track record of complex projects in outsourcing, financial services, telecommunications, and retail sectors. Our strategic partnerships with major technology vendors enable us to delivery our innovative interaction management and contact center optimization solutions.

What we do

We design and implement high-end customer engagement solutions for omnichannel  contact centers. The three pillars of our portfolio are:

  • INTERACTION MANAGEMENT SOLUTIONS

    Contact Centers, Workforce Management, Customer Self-service, Speech Analytics, NLU, Bots

  • ENHANCEMENT PRODUCTS

    CRM Integration, Digital Channels, Outbound Campaigns Management, Enterprise BI

  • PROFESSIONAL SERVICES

    Application Integration, Interaction Automation, Implementation & Consulting Services, Managed Services, Support & Maintenance

In contact centers around the world

We deliver reliable and scalable solutions for contact centers of any size. Our customers range from national companies to multinationals with complex requirements.

Three decades of innovation

Our journey began in 1989, just before Microsoft Office was launched and around the time Intel introduced 80486 microprocessor. Technology has come a long way since then and so have we.

1989

Comsys is founded as a software house for business applications.

1999

We expand our portfolio with solutions for debt collection and telemarketing business.

2004

We start the collaboration with Aspect Software.

2008

We become the first Microsoft Unified Communications partner in the region.

2010

CMate, our application suite for contact centers is released.

2012

Our first installation based on CLink, our middleware for CTI integration, is completed.

2013

CList, our outbound campaigns management product is launched.

2014

Aspect Software becomes a distributor of CLink.

2016

We start the collaboration with Cisco.

2017

We introduce CCube, our BI application for enterprise contact centers.

2018

We expand our product portfolio with CFront for Digital Channels.

2019

We celebrated our 30th Anniversary with a new brand identity and website.

Doing business with Comsys

Customer engagement never sleeps! Our customers rely on our solutions to serve their customers every minute of every day. We do not let them down; agility has deep roots in our culture. Every customer is our No 1 customer, and we always go the extra mile to help them deliver an amazing experience.

Committed to robust and durable growth

For us at Comsys, stable financial development is of paramount importance. Our corporate strategy focuses on achieving a healthy and sustainable business growth that underpins the long-term business relationships with our customers and partners.

  • 78%

    78%

    Revenue growth during the last five years
  • 22

    22

    Countries we support customers
  • 80

    80

    Contact center installations
  • 33,000

    33,000

    Agent seats supported