CCube

Take control of your contact center
with actionable business intelligence

CCube is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business.

CCube vs Generic BI applications

CCube helps you stay on top of your contact center transforming your raw data into easily accessible and actionable intelligence. It is developed solely for the needs of enterprise contact centers. Hence, it packs unique benefits that generic business intelligence software finds very challenging, if not impossible, to compete with. Some attributes that make CCube unique are:

  • Native integration with Aspect and Cisco contact centers

  • Combines data from multiple communication channels

  • Out-of-the-box reports for contact centers

  • Short deployment and learning time

  • Lower total cost of ownership (TCO)

Data integration streamlined

CCube natively supports integration with leading contact center platforms. Hence, it obtains real-time and historical data from all the communication channels. Also, it can import customer information from flat files or business applications like CRM and ERP.

 

Power to the report designers

CCube lets you combine data sources and create custom reports with drag-and-drop simplicity, without the need of programming. As a purpose-built BI application, it allows you to combine real-time and historical data from all the communication channels.

 

 

Valuable insight into customer engagement

CCube offers drillable dashboards that enable customer care managers to carry out timely, data-driven decisions while reducing reporting backlogs and manual effort. It empowers collaboration with external or offline users by sharing reports in all the familiar file formats.

 

 

Smart decisions with intuitive data visualization

With 2-D and 3-D visual elements, CCube provides an interactive way to study and understand trends, and patterns in data. Custom dashboards provide an unparalleled view of your contact center’s KPIs, facilitating faster decisions. Also it gives you the ability to generate reports based on a library of templates that you can customize.

Unrivaled advantages for Outsourcers

Offer to your clients a reporting environment with their branding and the autonomy to create and manage their user accounts. With CCube you can provide personalized and interactive analytics on any device, minimizing manual reporting. Make modern and sophisticated reporting a key differentiator of your business and stay ahead of the competition.

  • Offer reporting transparency to your clients

  • Empower them to manage their user accounts

  • Deliver a white label solution that clients can brand

  • Enable you clients to monitor performance in any device and OS

  • Reduce the cost of manually generating reports for clients

  • Help managers to track updates with alerts and notifications

Analytics on any device and operating system

CCube, as a web-based platform, permits the exploration of data on any device using data analytics and smart visualizations. Therefore, it enables you to create customizable and easy-to-understand dashboards that you can access as a webpage or a mobile app on your computer, tablet or smartphone. In addition, you can keep your customer care managers updated with automated alerts and notifications on their devices.



Benefits for your
contact center

  • Implement analytics faster and easier with out-of-the-box reports for multi-channel engagement.
  • Make better decisions faster based on real-time and historical data from multiple data sources.
  • Improve the efficiency of your contact center relying on a 360-degrees view of your performance.
  • Eliminate time consuming and inefficient manual reporting and deliver business intelligence on any device.