CFront

Enrich your contact center with
digital communication and collaboration capabilities

Today, contact centers have become customer interaction hubs that need to support digital communication channels, like web chat, video call, cobrowsing, social media and email. CFront is an application that enriches contact centers with digital communication and collaboration capabilities.

Contact Centers

CFront is natively compatible with Aspect and Cisco contact center applications and connects them with all the major communication channels.

Aspect Unified IP

Cisco Unified Contact Centers (UCCX & UCCE)

Enhance your website with live video chat

Offer to your customers a unique experience allowing them to video chat with agents on your website. CFront utilizes WebRTC technology and allows customers to get ‘face-to-face’ with agents on their mobile device or desktop without installing any additional software.

Collaborate with customers online

Provide interactive support to customers right on their web browser or mobile app. With CFront you can improve their experience by helping them to complete purchases, fill-in application forms, set up accounts and more.

 

 

 

Advanced document management with CStore

Ensure that agents send to customers only approved files during web collaboration. Also, handle the files customers share in compliance with company policies and regulations. CStore, our application for document management, integrates with CFront and mitigates complexity and risk during customer engagement.



Benefits for your
contact center

  • Deliver meaningful customer care and boost satisfaction, engaging with customers in digital channels.
  • Improve customer experience by helping customers navigate your website with cobrowsing.
  • Delight your customers with personalized interactions through video chat.
  • Elevate the productivity of agents by enabling them to communicate with customers in multiple channels simultaneously.

Related blogs