CFront

Enrich your contact center with
digital communication and collaboration capabilities

The internet is rapidly changing the way customers engage with companies. Today, contact centers have become customer interaction hubs that must support a range of communication
channels, like web chat, video, cobrowsing, social media and email. CFront is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities.

Contact Centers

CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.

Aspect Unified IP

Cisco Unified Contact Center Express (UCCX)
Cisco Unified Contact Center Enterprise (UCCE)

Enhance your website with live video chat

Offer to your customers a unique experience allowing them to video chat with your agents from your website. Utilizing WebRTC technology, CFront allows customers to get ‘face-to-face’ with agents from the browser of their mobile device or desktop without installing any additional software.

Collaborate with customers online

 

Provide interactive support to customers right on their web browser or mobile app. With CFront you can improve their experience by helping them to complete purchases, fill-in application forms, set up accounts and more.



Benefits for your
contact center

  • Deliver meaningful customer care and boost satisfaction, communicating with customers in digital channels.
  • Improve customer experience by helping customers navigate your website with cobrowsing.
  • Offer ‘humanized’ interactions through video chat and gain a competitive advantage.
  • Elevate the productivity of agents by enabling them to engage with customers in multiple channels simultaneously.

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