Today, contact centers have become customer interaction hubs that need to support digital communication channels, like web chat, video call, cobrowsing, social media and email. CFront is an application that enriches contact centers with digital communication and collaboration capabilities.
CFront is natively compatible with Aspect and Cisco contact center applications and connects them with all the major communication channels.
Aspect Unified IP
Cisco Unified Contact Centers (UCCX & UCCE)
Offer to your customers a unique experience allowing them to video chat with agents on your website. CFront utilizes WebRTC technology and allows customers to get ‘face-to-face’ with agents on their mobile device or desktop without installing any additional software.
Provide interactive support to customers right on their web browser or mobile app. With CFront you can improve their experience by helping them to complete purchases, fill-in application forms, set up accounts and more.
Ensure that agents send to customers only approved files during web collaboration. Also, handle the files customers share in compliance with company policies and regulations. CStore, our application for document management, integrates with CFront and mitigates complexity and risk during customer engagement.
CFront was awarded by CUSTOMER Magazine with the 2020 Customer Experience Innovation Award recognized as an application that siginificant enhances contact centers with a wide range of digital communication and collaboration channels.