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CFront

Enrich the contact center with
digital communication and collaboration capabilities

Contact centers have evolve into customer interaction hubs that need to support a range of communication channels. CFront is an application that enriches contact centers with digital channels like web chat, video call, social media, and email as well as web collaboration capabilities.

Contact Centers

CFront is natively compatible with Alvaria and Cisco contact center applications and connects them with all the major communication channels.

Aspect Unified IP

Cisco Contact Centers

Enhance a website with live video chat

Offer to customers a unique experience allowing them to video chat with agents from a website. By utilizing WebRTC technology, CFront offers to customers a ‘face-to-face’ experience from the browser of their mobile device or desktops without the installation of additional software.

Collaborate with customers online

Provide interactive support to customers at their web browser or mobile app. Improve the digital customer experience with CFront by helping customers to complete purchases, fill-in application forms, set up accounts, and more.

 

 

 

Advanced document management with CStore

Contact centers have to ensure that agents exchange the right files with customers and that the documents customers upload are handled according to company policies. CStore, our application for document exchange, integrates with CFront and provides effortless and secure exchange of files between customers and agents.

 

 

2020 CUSTOMER Experience Innovation Award

 

CFront was awarded by CUSTOMER Magazine with the 2020 Customer Experience Innovation Award recognized as an application that siginificant enhances contact centers with a wide range of digital communication and collaboration channels.



Benefits for
contact centers

  • Deliver meaningful customer care and boost satisfaction, engaging with customers in digital channels.
  • Improve customer experience by helping customers navigate a website with cobrowsing.
  • Delight customers with personalized interactions through video chat.
  • Elevate the productivity of agents by enabling them to communicate with customers in multiple channels simultaneously.

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