Contact centers have evolve into customer interaction hubs that need to support a range of communication channels. CFront is an application that enriches contact centers with digital channels like web chat, video call, social media, and email as well as web collaboration capabilities.
CFront is natively compatible with Alvaria and Cisco contact center applications and connects them with all the major communication channels.
Aspect Unified IP
Cisco Contact Centers
Offer to customers a unique experience allowing them to video chat with agents from a website. By utilizing WebRTC technology, CFront offers to customers a ‘face-to-face’ experience from the browser of their mobile device or desktops without the installation of additional software.
CFront allows agents to interact with customers on a wide range of messaging applications and improves customer satisfaction by routing incoming messages to the most suitable team of agents.
The web callback feature of CFront enables website visitors to connect with the contact center without having to wait in a queue. Additionally, it allows your company to reach a bigger market by enabling out-of-town or international customers to reach agents without worrying of the cost of a long distance call.
CFront offers real-time monitoring of the interactions between agents and customers for all the digital channels. In addition, its powerful search engine, helps quality managers and contact center administrators to locate the recordings of past communications.
Provide interactive support to customers at their web browser or mobile app. Improve the digital customer experience with CFront by helping customers to complete purchases, fill-in application forms, set up accounts, and more.
Contact centers have to ensure that agents exchange the right files with customers and that the documents customers upload are handled according to company policies. CStore, our application for document exchange, integrates with CFront and provides effortless and secure exchange of files between customers and agents.
CFront was awarded by CUSTOMER Magazine with the 2020 Customer Experience Innovation Award recognized as an application that siginificant enhances contact centers with a wide range of digital communication and collaboration channels.
