CLink is a middleware that connects the CRM and the contact center. CLink enhances the CRM with the interaction management capabilities of the contact center and allows agents to work more productively across all communication channels.
CLink connects Alvaria (former Aspect) and Cisco contact centers with all the leading CRM applications or a custom developed CRM. CLink is certified by the vendors of the contact center and CRM applications to ensure that the integration is trouble-free.
Aspect Unified IP
Cisco Contact Centers
CLink brings on the screen of the CRM application the interaction management features of the contact center, so agents no longer have to switch between multiple windows. With this, agents can deliver quality customer experience easier and faster.
CLink supports all modern digital channels allowing agents to address multiple communications simultaneously. As a result, agents are able to engage with customers in digital channels from the familiar interface of the CRM.
Supervise system utilization, system health and other vital statistics of every local or remote CLink server with the administration suite it offers. Furthermore, it enables the monitoring of selected operations, broadcasting of messages to teams and management of system logs through an advanced logging system.
CLink is capable to control the communication and synchronization between multiple instances of the CRM application and the contact centers of different vendors. This industry-leading feature makes CLink the middleware of choice for complicated contact center environments, where diverse systems coexist.
