CList is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
CList is capable to import your customer data from flat files or databases using all common modes of data loading. Furthermore, customer information can be updated dynamically from external sources with the use of REST API. The advanced data segmentation capabilities of CList enable managers to generate contact lists from imported customer records by applying strategic objectives, business rules and operational policies.
Create, monitor, and tune outbound contact strategies with the campaign management capabilities of CList. Do not limit your outreach to voice calls. Instead, coordinate multiple channels as part of an omnichannel engagement plan. The advanced features of CList let you develop the suitable approach for every engagement.
Increasingly, customers are relying primarily on their mobile phone for the interaction with companies. CList enables you to execute proactive customer communication across multiple channels. Thereby, you can initiate the outreach in one channel, and then escalate or blend attempts to other channels.
CList automates administrative tasks triggered by real-time business results, schedules or campaign events. As a result, it reduces the burden of manual tasks from administrators and improves the performance and productivity of the contact center by promptly adjusting the communication plan.
A key success factor of any outbound campaign is to reach every customer at the right moment. Achieving that is challenging but the AI-powered module of CList can assist by predicting the ‘Best Time to Call’ each contact in each campaign. With its artificial intelligence engine, CList optimizes the communication strategy so it will maximize Contact, Right Person Contact or Success rates.
Administrators can assess at a glance the quality of data, the performance of the team and other metrics with the integrated reporting module of CList. Valuable information such as Right Party Contact (RPC) and Success rates are updated in real-time. Additionally, historical reports provide detailed information on the execution of the outbound communications on all channels.
Failing to comply with the strict regulations that govern the use of automatic dialing can result in heavy fines. To avoid that risk, Do Not Call and other exclusion lists can be imported to CList and applied to specific campaigns, categories of campaigns or globally. Additionally, CList can automatically pace the dialing within the levels permitted by regulations or policies.