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Self Service

Empower customers to engage with you whenever and wherever they want

Partnering with Aspect Software, Comsys offers CXP Pro, a leading interactive voice response (IVR) and omnichannel self-service solution. CXP Pro enables businesses to greatly improve customer experience and offer personalized service, without communication ever reaching an agent.

An omnichannel solution from the future

CXP Pro offers dynamic personalization capabilities and interactive customer engagement across multiple channels.

One-click portability across all major IVR platforms

Protect your investment and secure the longevity of your contact center applications. CXP Pro is platform-agnostic and it can work with more than 30 IVR systems including of course all the leading ones.

Be smarter with advanced analytics

Integrated analytics pertain to a wide range of important parameters, such as user behavior, application performance, and successful troubleshooting rates, contributing to an improved ROI. Your business can now make strategic decisions by avoiding the cost and hassle of generic reporting tools.

Benefits for
your contact center

  • Personalizes the customer service you offer.
  • Increases resolved issues at the first contact.
  • Reduces the cost of development and management.
  • Protects previous investments working with all major IVR platforms.