Partnering with Aspect Software, Comsys offers CXP Pro, a leading interactive voice response (IVR) and omnichannel self-service solution. CXP Pro enables businesses to greatly improve customer experience and offer personalized service, without communication ever reaching an agent.
CXP Pro offers dynamic personalization capabilities and interactive customer engagement across multiple channels.
Integrated analytics pertain to a wide range of important parameters, such as user behavior, application performance, and successful troubleshooting rates, contributing to an improved ROI. Your business can now make strategic decisions by avoiding the cost and hassle of generic reporting tools.