Comsys offers Aspect Workforce Management, the award-winning application that helps you accurately and easily forecast the staffing requirements of your contact center.
Aspect Workforce Management provides an extensive list of powerful features that will make a difference in your contact center operation.
Easy forecast and scheduling for all communication channels
Prediction of your staffing requirements across all contact center resources
Unparalleled forecasting accuracy employing multiple algorithms
What-if scenarios for the impact of personnel, budget or demand fluctuations
Real-time notifications when performance deviates from the preset threshold
The user interface of Aspect Workforce Management is specially designed for contact centers. It is modern and intuitive, while it provides all the necessary information on a single screen. Also, it is responsive and supports all popular browsers.
