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Workforce Management

The right staff, at the right time, for the right customer

Comsys offers Aspect Workforce Management, the award-winning application that helps you accurately and easily forecast the staffing requirements of your contact center.

One solution, everything included

Aspect Workforce Management provides an extensive list of powerful features that will make a difference in your contact center operation.

  • Easy forecast and scheduling for all communication channels

  • Prediction of your staffing requirements across all contact center resources

  • Unparalleled forecasting accuracy employing multiple algorithms

  • What-if scenarios for the impact of personnel, budget or demand fluctuations

  • Real-time notifications when performance deviates from the preset threshold

Simple and friendly graphical environment

The user interface of Aspect Workforce Management is specially designed for contact centers. It is modern and intuitive, while it provides all the necessary information on a single screen. Also, it is responsive and supports all popular browsers.

Benefits for
your contact center

  • Improve utilization of your resources through accurate prediction of your staffing needs.
  • Easily adapt to the changing demand of the market and serve your customers better.
  • Offer to your agents and supervisor the ability to access the scheduling plan from anywhere.
  • Keep your agents satisfied which equals to happy customers and better productivity.