Support and Maintenance

Smooth and trouble free operation of your contact center infrastructure, guaranteed

A well-managed contact center infrastructure helps you avoid service downtimes. However, the support of a contact center’s technology assets can be a daunting task even for IT advanced organizations.

At Comsys, we hold over a decade of experience in the operation of diverse contact center facilities. With this, we offer a comprehensive range of support and maintenance services, customized to the needs of the contact center industry.

Our goal is to ensure the availability of your contact center and remove a significant burden from your IT team.

Our Support and Maintenance services include:

  • Contact Center Infrastructure Monitoring

  • Preventive and Predictive Maintenance

  • Corrective Maintenance

  • Onsite Management

What sets us apart

  • ISO 20000

    Our service desk has received the ISO 20000 certification. With this, we ensure that customers’ requirements are met in the most cost-effective and efficient manner.

  • Service Level Agreements

    The service we deliver to each customer is clearly defined in their respective Service Level Agreement (SLA). We closely monitor and strictly comply with SLAs.

  • Operation & Support Team

    Our seasoned and certified engineers continuously monitor your infrastructure 24/7/365 for issues that could risk the availability of your operation.

  • Support portal

    Our customers have access to OnTrack, our online helpdesk and case tracking system. OnTrack allows them to open support tickets, closely monitor issues and access service history.