A well-managed contact center infrastructure helps a company to avoid customer service downtimes. However, the support of a contact center’s technology assets can be a daunting task even for IT advanced organizations.
At Comsys, we hold over a decade of experience in the operation of diverse contact center facilities. With this, we offer a comprehensive range of support and maintenance services, customized to the needs of the contact center industry.
Our goal is to ensure the availability of contact centers and remove a significant burden from their IT team.
Contact Center Infrastructure Monitoring
Preventive and Predictive Maintenance
Our service desk has received the ISO 20000 certification. With this, we ensure that customers’ requirements are met in the most cost-effective and efficient manner.
The service we deliver to each customer is clearly defined in their respective Service Level Agreement (SLA). We closely monitor and strictly comply with SLAs.
Our seasoned and certified engineers continuously monitor our customers’ infrastructure 24/7/365 for issues that could risk the availability of their operation.
Our customers have access to OnTrack, our online helpdesk and case tracking system. OnTrack allows them to open support tickets, closely monitor issues and access service history.