Comsys, in cooperation with Aspect, offers Workforce Management (WFM), the award-winning application that helps you accurately and easily forecast the staffing requirements of your contact center resources.
WFM offers an extensive list of powerful features that will make a difference in your contact center’s operation.
Easy forecast and scheduling of all communication channels
Predictions on staffing requirements across all contact center resources
Automatic updates for historical patterns and calculating shrinkage
Unlimited what-if scenarios to determine the impact of personnel, budget or demand fluctuations
Real-time notifications when performance deviates from the preset
Maintain your agents busy and your supervisors productive by simplifying the task of workforce management.
Simple overview and management of task planning from anywhere through a specialized mobile app
Accommodate agents preferences for working schedule
The user interface of WFM is specially designed for contact centers. It is modern and intuitive, while it provides all the necessary information in a single screen. It is responsive and supports all popular browsers.