We leverage our industry expertise to understand and tailor solutions to each business' challenges.
Improve customer engagement with CRM and contact center integration
CLink connects Alvaria (formerly Aspect), Cisco and NICE contact centers with top CRM applications or custom-developed CRMs. Our vendor certification ensures a smooth integration process.
Integrations
+ Any custom made developed CRM
CLink integrates contact center functions into the CRM, reducing window-switching for agents, enhancing efficiency, and improving the customer experience.
CLink supports various digital channels, enabling agents to manage multiple interactions concurrently from the CRM interface, enhancing convenience and efficiency.
Our administration suite offers comprehensive control over local and remote CLink servers, providing real-time monitoring of system utilization, health, statistics, and advanced log management.
CLink excels in coordinating CRM and contact center communication across diverse vendor systems, making it the preferred middleware for complex environments.
Enhance Your Contact Center with Digital Communication and Collaboration Capabilities
Video Call
Cobrowsing
Social Media
Web Callback
Web Chat
CFront integrates with Alvaria, Cisco and NICE contact center applications, providing connectivity to a wide range of communication channels.
CUSTOMER Magazine honored CFront with the 2020 Customer Experience Innovation Award for its exceptional contribution to enhancing contact centers through diverse digital communication and collaboration channels.
Empower efficient customer-agent interactions across messaging apps with CFront. Enhance customer satisfaction by directing incoming messages to the most suitable agent teams.
CFront’s web callback enables instant connections with your contact center for website visitors, expanding your reach to international customers without concerns about long-distance call expenses.
CFront offers real-time monitoring of agent-customer interactions across digital channels. Its robust search engine assists quality managers and administrators in quickly find past communication recordings.
Provide interactive web and mobile app support with CFront, enhancing the digital customer experience by assisting with purchases, form-filling, account setup, and more.
CStore, our document exchange application, integrates seamlessly with Mailow. It streamlines file exchanges between customers and agents, ensuring compliance with company policies.
Communication Hub, our Proprietary Middleware, streamlines various communication channels and social media technologies. It safeguards against discrepancies caused by vendor changes, ensuring uninterrupted messaging. Integrated with Mailow, it offers high scalability, ensuring business continuity and robust data availability.
CUSTOMER Magazine honored CFront with the 2020 Customer Experience Innovation Award for its exceptional contribution to enhancing contact centers through diverse digital communication and collaboration channels.
Enhance the efficiency of outbound campaigns
CList automates data import from diverse sources, updates customer data via its REST API, and generates contact lists aligned with strategic objectives and policies.
CList empowers campaign managers to orchestrate complex contact strategies across multiple channels, enhancing customer engagement tactics.
CList enables proactive customer communication across multiple mobile channels, supporting blended outreach attempts.
CList automates real-time administrative tasks, improving contact center performance by promptly adjusting communication plans based on business results, schedules, or campaign events.
CList predicts the optimal contact times for each customer, maximizing contact rates using deep machine learning techniques.
CList’s integrated reporting offers real-time updates on data quality, team performance, key metrics, detailed historical reports, and intuitive data visualization.
CList imports ‘Do Not Call’ and Exclusion Lists for specific campaigns, categories, or global use. It also automates dialer pacing to maintain regulatory compliance.
Communication Hub, our Proprietary Middleware, streamlines various communication channels and social media technologies. It safeguards against discrepancies caused by vendor changes, ensuring uninterrupted messaging. Integrated with CList, it offers high scalability, ensuring business continuity and robust data availability.
In 2020, CList was honored with CUSTOMER Magazine's prestigious Product of the Year Award.
Actionable business intelligence for digital customer experience
CCube excels in omnichannel contact centers and digital customer engagement, offering advantages unmatched by generic business intelligence applications. Key differentiators include:
- Native integration with leading contact centers and unified communication platforms
- Combination of data from multiple communication channels
- Out-of-the-box reports for contact centers
- Short deployment and learning time
- Lower total cost of ownership (TCO)
CCube seamlessly integrates with leading contact center platforms for real-time and historical data retrieval across all communication channels. It imports customer information from diverse sources, including flat files, CRM, and ERP systems.
CCube simplifies report creation with drag-and-drop functionality, eliminating the need for programming. This BI application seamlessly combines real-time and historical data from all communication channels.
CCube provides drillable dashboards for data-driven decisions, reducing reporting backlogs and manual efforts. It supports collaboration through report sharing in familiar file formats.
CCube offers interactive 2D and 3D visuals for trend and pattern analysis, along with customizable dashboards displaying contact center KPIs comprehensively. It also allows the creation of customized reports from templates for added flexibility.
CCube offers branded reporting, user account management, and personalized analytics, enhancing your company’s distinctiveness and competitiveness with this white-label solution.
- Provide transparent reporting to clients.
- Empower clients to manage their user accounts.
- Offer a white-label solution for clients to brand.
- Enable clients to monitor performance on any device.
- Reduce manual reporting costs for clients.
- Help managers track updates with notifications.
CCube is a web-based application accessible via web pages or mobile apps on various devices, including computers, tablets, and smartphones. It informs customer care managers with automated alerts and notifications on their devices.
