Professional Services

World-Class Expertise

Tap into world-class expertise backed by certified professionals with accumulated experience serving the contact center market since 2004.

Bespoke Application Development

We excel in creating customized software that complements the functionality and capabilities of our clients' contact centers, enhances operational performance, and elevates the quality of customer interactions.

Application Integration

Our industry-leading CRM integration middleware, CLink, transparently integrates customer communication infrastructures with ERP, CRM, e-commerce platforms, and other agent-side applications to improve agent efficiency and first-call resolution rates.

Implementation Services

Our implementation services offer omnichannel contact center infrastructure expertise, ensuring trouble-free deployments and adherence to timelines and budgets.

Key Features

Requirements Assesment

Solution Design and Planning

Installation and Configuration

Project Management

Third-party Systems Integration

Quality Assurance

Training and Education

Documentation Authoring

Go-Live Support

Contact Center Optimization Consulting Services

An experienced team with valuable domain knowledge in the business processes of the modern service center delivers consulting services for Workforce Management, Outbound Campaign Management, Machine Learning-based optimization, Agent Quality, Intelligent Virtual Assistants, and Actionable Data Analytics projects.

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For inquiries about our products and services, email us at [email protected]

Available from 09:00 – 17:00 EET