Professional Services

We enable contact centers to overcome
IT challenges and reach their full potential

At Comsys, technology is our core business. Our Professional Services empower contact centers of any size and complexity to pursue the best outcomes from their IT projects.

Applications Development

We specialize in the development of software applications that help contact centers improve the way they operate and engage with customers. We ensure the effectiveness and reliability of the applications we develop by following a methodology that incorporates rigorous quality assurance processes.

Application Integration

Integration of business applications ensures the seamless exchange of data, and it is at the heart of every successful contact center operation. Our vast experience in developing CLink, our industry-leading middleware, guarantees our ability to offer solutions that support integration with ERP, CRM, e-commerce platforms, and custom applications.

Bots Development

Artificial Intelligence (AI) is no longer a distant fantasy, and bots are reshaping the contact center industry. At Comsys, we are pioneers in the development of AI-powered applications for customer engagement with products like CList. Thus, we can deliver a bot customized to your IT and business needs that will allow you to exploit the untapped potential for you contact center.

Implementation Services

Our Implementation Services give you access to the expertise you need when it’s time to deploy the IT infrastructure of your contact center. We cater for your installation, configuration and training needs with the aim to minimize any disruption to your business operation. Also, we make sure that the implemented solution reduces your total cost of ownership (TCO) and adheres to the time and budget constraints you have approve.

  • Requirements <br> Analysis & Design

    Requirements
    Analysis & Design

  • Configuration

    Configuration

  • Integration

    Integration

  • Testing & UAT

    Testing & UAT

Consulting Services

Our consulting specialists hold extensive experience in helping  business and technology teams prepare for the implementation of contact center solutions. We are experts in supporting you through a variety of challenges that include:

  • Optimization of workforce management

    Optimization of workforce management

  • Deployment of advanced IVR scripts

    Deployment of advanced IVR scripts

  • Development of chatbot grammar

    Development of chatbot grammar

  • Integration of AI-powered solutions with existing systems

    Integration of AI-powered solutions with existing systems

Through meetings and workshops, we assist you before, during and after deployment to optimize your processes. Hence, we enable you to improve customer experience and business performance.

 

 

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