Tap into world-class expertise backed by certified professionals with accumulated experience serving the contact center market since 2004.
We’re experts at crafting custom software that syncs perfectly with our clients' contact centers, boosts operational performance, and takes customer interactions to the next level.
Our industry-leading CRM integration middleware, CLink, transparently integrates customer communication infrastructures with ERP, CRM, e-commerce platforms, and other agent-side applications to improve agent efficiency and first-call resolution rates.
Our implementation services offer omnichannel contact center infrastructure expertise, ensuring trouble-free deployments and adherence to timelines and budgets.
Requirements Assesment
Solution Design and Planning
Installation and Configuration
Project Management
Third-party Systems Integration
Quality Assurance
Training and Education
Documentation Authoring
Go-Live Support
An experienced team with valuable domain knowledge in the business processes of the modern service center delivers consulting services for Workforce Management, Outbound Campaign Management, Machine Learning-based optimization, Agent Quality, Intelligent Virtual Assistants, and Actionable Data Analytics projects.