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Managed Services

We take care of our customers' contact center infrastructure, so they can take care of their business operation

Imagine what it would be like for a company to have a world-class IT team catering for the technology of their contact center. This is exactly what our Managed Services offer, backed by our certified team of IT experts and more than a decade of experience.

Our Managed Services are effective for companies that:

  • Don’t have sufficient trained personnel for the management of their contact center infrastructure.
  • Want to strengthen their capabilities with state-of-the-art IT management tools and expertise.
  • Prefer to outsource managed services than investing capital and starting from scratch.
  • Need to deploy a new contact center fast and want a complete turnkey solution.

Discover our Managed Services

At Comsys, we have delivered complex contact center projects, meeting some very demanding requirements for performance, scalability, and security.

Hence, we have the resources, experience, and know-how to manage effectively the infrastructure of contact centers. Our Managed Services portfolio includes:

Benefits for contact centers

The main advantages that our Managed Services offer are summarized below:

Better control
of IT cost

We offer a flexible pricing model that adjusts to our customers’ requirements and provides predictable spending. As a result, we enable them to control effeciently the cost of managing their contact center infrastructure.

Minimized risk

We are an expert in contact centers and we help companies mitigate risks in areas such us technology, compliance, and security. Our Managed Services ensure that their infrastructure receives constant monitoring, management, and updates, reducing the danger of cyberattacks and data breaches.

Exceptional IT operation

We have a deep knowledge of technology, industry’s best practices and standing policies. We combine them all to ensure that our customers’ IT runs without availability, performance and productivity issues.

Around the
clock support

Our experienced and certified personnel are available 24/7/365 for any IT problem or question our customers may have. Their contact center needs to run smoothly at all times, and our engineers are awlays by their side.

 

 

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