Recognizing the critical role of customer engagement infrastructures in customer service operations, we strategically invest in personnel, ICT systems, and streamlined processes to provide exceptional post-sales technical support.
We excel in creating customized software that complements the functionality and capabilities of our clients' contact centers, enhances operational performance, and elevates the quality of customer interactions.
Our service desk is ISO 20000 certified and is regularly inspected by approving authorities for compliance with the guidelines of the standard.
SLAs incorporate four severity levels to guarantee exceptional service quality, customer satisfaction, operational efficiency, and unambiguous accountability.
24/7 Service Desk operations ensure prompt and on-time responses to customer service requests, resulting in excellent resolution times.
OnTrack, our online helpdesk and case tracking system, offers real-time updates, resolution progress tracking, historical data monitoring, and interactive capabilities, thus providing an informed relationship for the support organizations of our customers.
We offer tailored support plans to meet each client’s specific requirements.
For inquiries about our products and services, email us at [email protected]